Returns & Exchanges
At Samos Jewelry, we want you to love your new pieces, which is why we offer a 30-day return window for all items in their original, unworn condition. If your selection isn't quite right, our simple exchange process ensures you find the perfect sparkle without the stress.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewelry in its original branded box and secure it within a padded mailer to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your package.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund or ship your new exchange piece within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing